Introduction
BA Graphic Branding & Identity has been on the Amber Accountability Framework by UAL in the academic year 2022/2023. As part of the Accountability Framework we, as the teaching body, received specialist assessment training and alll our assessments have been second/triple-marked by the course leader during that year.
Evaluation
Being supervised by several parties during the assessment process surfaced emotions and insecurities within the teaching body. Our intention during any assessment process always has been to be nurturing towards the positive aspects of the student’s work, but equally highlight where there is need for improvement. “Feedback identifies a gap between what is understood has been demonstrated and the standard of performance expected” (Price et al, 2010) With the additional layer of having to take into account elements like the awarding gap, an equal spread of grades a.o. assessing students’ work became a labour of mixed emotions and started to feel in parts more political than educational. This has affected my abilitily to assess purely based on evidence leading me to doubt my own assessment procedures.
In this case study I focus on recent summative assessment practices, specifically the complex situations us lecturers encounter in the attempt to ensure parity during the said period. As the teaching team of a Year 3 unit called ‘Self-Initiated Project’ we decided to combat these mutual emotions around the assessment by setting up rigid frameworks to help enhance transparent and fair feedback further. Ahead of the hand-in date we created pre-written feedback templates and a detailed matrix for each grade which were organised against the Learning Outcome in the Unit Briefing. Within these frameworks, the members within the teaching team were free to add their own personal assessment strategies and personal voice to make sure the written feedback didn’t become too formulaic. I approach the assessment empathetically in-line with the UAL guidelines which advises to “[connecting] with your own feelings when…writing the feedback” (Dwyer, 2020). This scaffolded approach of assessing and benchmarking student’s grades and writing the assessment using an agreed tone of voice and sentence structure has been emotionally very helpful.

Figure 1. Huber, Antonia (2023), Assessment Feedback Template, London College of Communication, University of the Arts London

Figure 2. Huber, Antonia (2023), Assessment Matrix, London College of Communication, University of the Arts London
Moving forward
- As a teaching team we make sure we set aside extra time during every project briefing to unpack the academic language of the assessment criteria and learning outcomes as the same language will also be used in the written feedback. An Q&A at the end of the project briefing has been proven valuable.
- We started to include a student-led formative assessment whereby students assess themselves against the learning outcomes to enhance their embodied knowledge around the assessment criteria we deploy.
- We set aside more time for feedback tutorials in the following term to be able to talk the students through the grades and the written feedback.
- In the postgraduate course of Graphic Branding and Identity we introduced an asynchronous lecture around the concept of feed-forward. Feedback can only be effective when the learner understands the feedback and is willing and able to act on it (Price et al, 2010). The use of language of this concept has been particular interesting to me and I intend to dive deeper into Price’s approach.
- Spaeth highlights this emotional labour of assessment and the conflict between amplifying our emotions to maximise nurturing feedback and distancing ourselves to be more efficient and mitigate burnout when assessing increasingly large volumes of students (Spaeth, 2018). I am investigating how these two elements can co-exist.
References
Dwyer, K. (2022), Compassionate feedback: Ideas for prompting reflection on compassionate approaches to feedback. Available at: https://canvas.arts.ac.uk/documents/sppreview/73b9e100-e4db-452f-8109-0600aff48b96 (Accessed: 1 April 2025)
Price, M., Handley, K., Millar, J., & O’Donovan, B. (2010) ‘Feedback: all that effort, but what is the effect?’, Assessment & Evaluation in Higher Education. Available at: https://doi.org/10.1080/02602930903541007 (Accessed: 1 April 2025).
Spaeth, E. (2018) “On Feedback and Emotional Labour”, Journal of Perspectives in Applied Academic Practice.
UAL (2020) “Adjusted Assessment Guide for Students”. Available at: https://www.arts.ac.uk/__data/assets/pdf_file/0026/369404/Adjusted-Assessment-Guide-for-Students-2022-23-PDF-565KB.pdf (Accessed: 1 April 2025)